Refunds accepted within 14 days of receiving the goods.
Right of withdrawal
The right of withdrawal is governed by Legislative Decree no. 206 of 06/09/2005. The right of withdrawal is regulated by law if the Customer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form) has right to withdraw from the purchase contract for any reason.
Refunds will not be accepted for products used for health and hygiene reasons, a product tested, tried, used, IS A USED PRODUCT.
To exercise this right, the Customer must send a communication within 14 days from the date of receipt of the goods.
The notice of withdrawal must be sent by e-mail to the address firstname.lastname@example.org
Customers who purchase with a VAT number cannot exercise the right of withdrawal.